All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.
We use the following carriers to deliver our orders:
If the shipping carrier provides a tracking #, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance not to place your order if you decide not to.
If an item goes on backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will send you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds, and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email email@example.com to request a refund, and we will assign you a tracking #.
2. Mail your returned item to:
Returns Department Tracking #
1698 NW 13th St. (Unit 1)
Boca Raton, Florida 33486
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, and this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on order.
If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.